Terms and conditions of VONBOIE
PHONE: +41 76 483 68 77
VONBOIE GmbH accepts online payments with Visa/Dankort, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, iDeal, Sofort.
Payment will only be deducted from your account when the physical item is shipped unless otherwise agreed or stated in your order.
All amounts on the website for B2C are inclusive of VAT.
The website uses the following currencies for pricing:
EU - Euro (EUR)
Switzerland - Swiss Franc (CHF)
VONBOIE GmbH uses a secure payment server that encrypts all information with SSL protocol which means your data is safe and cannot be read by other outsiders.
VONBOIE GmbH's own website also uses encryption with SSL protocol.
Your order will be prepared within three working days.
You will be able to choose between having the package sent "without delivery" or "with delivery".
You will always receive a track and trace number so you can follow your package from our warehouse to your home.
Right of withdrawal
There is a 14 day full return policy on items purchased on the website unless otherwise agreed or stated on your order.
The 14 day period starts on the day the order is delivered.
Any return costs are your responsibility.
Wishes for withdrawal must be notified to us within 14 days of delivery and be received by us no later than 14 days after we are informed of your use of the right of withdrawal.
The wish to use the right of withdrawal must be sent by e-mail to firstname.lastname@example.org. The notification must clearly state your wish to use the right of withdrawal.
Condition of the goods on return
You are liable for any deterioration in the value of the goods caused by handling other than that necessary to determine the nature, characteristics and functioning of the goods. This means that you may try the item in the same way as if you were shopping in a physical store.
If the item is tested beyond what is described above, it is considered used and of diminished value. This means that if you cancel your purchase, you will get a small part or none of the purchase price back. It is up to VONBOIE GmbH to assess the condition of the goods.
Right of complaint
A 2-year warranty is granted on products in accordance with the European Sales Law. The right of complaint applies to all defects in material and workmanship.
Complaints regarding defects must be notified to VONBOIE GmbH within a reasonable time after receipt of the goods. Here, a maximum of two months shall be deemed a reasonable period of time, unless otherwise agreed. We will reimburse reasonable freight costs.